Be on Time
Why punctuality matters and how to ensure it
By Diana Lestari
How often do we hear people say, “Sorry for being late”? How about, “I’m sorry I’m late, the traffic was so bad”? Does this sound like us? Many studies have shown why some people just can’t get somewhere on time. Several causes have been identified, but there is one common trait running through the behavior of chronically late individuals that may be the universal reason for their perpetual tardiness.
Do we need to be on time for our appointments and meetings? Have we given thought to why punctuality is important?
Nick Saban, head football coach of the University of Alabama Crimson Tide, is renowned for teaching teamwork and responsibility. He says, “Be on time because it shows we care.” His teams’ success demonstrates why it matters.
Being on time shows others that we:
Respect their time
Are reliable and trustworthy
When we are punctual, we show others that we respect them and are thinking not only of ourselves but also their lives, roles, and responsibilities. We’re actively considering how our actions will affect them.
Arriving on schedule should not be a one-time event. To set a strong foundation of trust—and to make the most of our personal and professional relationships—we should always arrive on time.
As a secondee to the Tokyo office of Grant Thornton Japan for more than a year—and having worked for more than six years as an audit manager handling many Japanese clients in Indonesia—I am well aware of how important punctuality is in Japan. These days, more Japanese people have become relaxed about this, but being on time remains important in Japanese society, where shinrai (trust) is key.
When we are punctual, we show others that we respect them and are thinking not only of ourselves but also …actively considering how our actions will affect them.
How to Be Punctual
Here are three ways to break a pattern of tardiness:
1. Set alarms
This might not be an easy thing to do if we are not organized, but the more we use alarms to get things done—and stick to the process—the more reliable this approach will become.
2. Write it down
Some of us need to physically record things to remember them. Note conversations and plans on your smartphone calendar and stick to them.
3. Anticipate delays
Think ahead and plan for the unexpected:
Check the traffic and weather before leaving
Make sure you have enough gas the night before
Ensure that your commuter pass has adequate fare
Have breakfast at home instead of along the way
Leave earlier to avoid crowded roads or trains
Always have a Plan B
For online meetings, make sure that you are in front of the computer at least 10 minutes early
Sometimes, delays are unavoidable. What should you do when you are late?
1. Apologize
The first and most crucial thing to do is to apologize to your boss and colleagues. When we can’t arrive on time, someone else may have to cover our work. Our absence might have caused a huge problem for our colleagues, therefore the most important thing is to show them respect and apologize.
2. Explain
It is considered good manners in Japan to explain why we are late for work. But we need to be careful of what reason we give and avoid those which are too personal.
3. Update
While still in transit, it is important to state exactly what time we expect to arrive, as this will affect the efficiency of the workplace. Giving our superiors enough information is also a way to show our sincerity and that we care about the work. Upon arrival at the office, we should apologize directly to our superiors and again explain the reason for our tardiness. It is also advisable to apologize once again prior to leaving to show that we care about having inconvenienced others. By doing so, we can leave a good impression and build a better relationship with our superiors.
Presented in partnership with
Diana Lestari is a manager at KAP Gani Sigiro & Handayani, a member firm of Grant Thornton International in Indonesia, and a secondee to Grant Thornton Taiyo LLC in Japan.
For more information, please contact Grant Thornton Japan at info@jp.gt.com.
THE ACCJ JOURNAL
Vol. 58 Issue 7
A flagship publication of The American Chamber of Commerce in Japan (ACCJ), The ACCJ Journal is a business magazine with a 58-year history.
Christopher Bryan Jones,
Publisher and editor-in-chief
Advertising & Content Partnerships
