Account Manager, Custom Media
To apply, please contact careers@custom-media.com
Custom Media (https://custom-media.com/) is a multiple award-winning, bilingual, digital content-creation and communications agency. For 15 years, we have helped foreign businesses succeed in Japan and Japanese firms abroad. With a skilled and enthusiastic multinational team, Custom Media blends the benefits of diversity with global best practices and customer engagement for maximum impact and our clients’ entire satisfaction. We help bridge the gap between global brands and the fickle, demanding Japanese market with international perspectives, innovation and extensive local knowledge.
The Role
We are looking for an ambitious, results-driven Account Manager to join our dynamic agency. The ideal candidate will have a proven track record in managing client relationships and driving success for accounts. This role requires a strategic thinker with strong communication skills who can ensure the satisfaction and growth of our clients while coordinating with internal teams to execute creative solutions. As an Account Manager, you will be building and managing client relationships, understanding their business goals and objectives, providing solutions to address their marketing needs, and leading the delivery of creative solutions. You will be working in our Account Management team, closely collaborating with internal and external stakeholders, and reporting to the Chief Revenue Officer.
Responsibilities
Client Acquisition:
Proactively initiate consultation meetings from new leads to understand their business model, goals, and marketing needs
Present Custom Media as an ideal long-term, strategic partner for innovative marketing solutions
Lead the internal team in creating marketing proposals and winning pitch presentations to gain new business
Client Relationship Management:
Regular communication and liaison with clients, proactively keeping up-to-date with the clients’ business and relevant news
Identifying client needs and opportunities for the company, and communicating internally to develop feasible solutions for the client
Creating proposals and estimates, negotiating contract terms and scope of work with clients
High-level Campaign Management:
Oversee clients’ marketing projects and advertising campaigns on a broad level, communicating with project managers to ensure client satisfaction
Communicate effectively with the team on the client’s latest objectives, goals, and needs
Give directions to the creative team on client preferences, nuances, and overall feedback
Check all deliverables to ensure the client is getting what has been promised
Seek and negotiate scope of work and costs with external vendors and partners
Qualifications & Experience
Undergraduate Degree in Business, Marketing, Project Management or a similar field
A quicker learner, able to work and think independently and flexibly
Ability to follow instructions/company processes, and communicate effectively
Ability to solve problems with creative solutions and sound judgment
Knowledge across multiple Go-To-Market channels and marketing tactics
Ability to capture important details from meetings and deliver clear internal briefs
The personality to deliver a great ideas to a client and within the team
Ability to liaise between the client and the internal creative team, digesting feedback for the team as necessary
An understanding and experience of the marketing brought with you from previous agency or direct client experience
Strong digital marketing experience working with social media platforms including Facebook, Instagram, Twitter, LinkedIN and Google Suite
Minimum 2 years of account management experience, knows how to build strong long-standing client relationships
Project Management experience is a plus, preferably in integrated marketing programs
Agency marketing experience preferred, but not mandatory
We Offer
Attractive salary negotiable based on experience
Professional career and life coaching, training, mentoring
Generous company share appreciation rights scheme
Full exposure to all aspects of our business
Network of established professionals and senior leaders
Friendly, comfortable environment at the new Cambridge Innovation Center Tokyo
Transport allowance
Work from home allowance
Social insurance and benefits
Paid vacations
Working Hours
9:30am to 6:30pm Monday to Friday
Work from home and / or office flexibility
If you’re a driven professional who loves building strong client relationships and is passionate about delivering creative solutions, we’d love to hear from you!
Please apply with a cover letter to careers@custom-media.com explaining what about this position appeals to you. Only shortlisted candidates will be contacted for an interview. No telephone calls please.
Our agency is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
