Verizon vs. COVID-19

Verizon Business has ramped up its efforts to keep its global enterprise customers up and running during the COVID-19 pandemic. While Verizon's network has been up to the task of serving entire work forces conducting business out of their homes, Verizon Business has taken numerous steps to make sure its services still function at a high level.

Like other service providers, the first step for Verizon Business included turning up remote network capacity.

Security is also a top concern as employees have moved out of their secure work environments into homes where they share connectivity with other members of their apartments or homes. Verizon Business has been enabling its Software Defined Perimeter (SDP) technology, which is a service that provides connectivity at the application layer instead of using traditional network-based access controls, to customer endpoints as they work from home.

Verizon Business has been dropping off remote access points for employees that need better quality of service, security and bandwidth at home. The remote access points from companies such as Aruba and Juniper Network, can be placed in front of a router and don't need a technical to install and configure them.

Verizon has seen a large increase in demand for virtual contact centers as companies work to support their own customers from home. Verizon’s own call center agents are also using remote work functionality to support customers. Almost all of Verizon’s U.S.-based consumer call center employees—roughly 17,000 people– are working from home, alongside 95% of the Verizon Business service operations teams.