International Customer Service Manager
UniGroup Worldwide Japan
Address: Level 14, Hibiya Central Building, 1 Chome−2−9, Nishi-Shimbashi, Minato-ku, Tokyo, 105-0003, Japan
To apply, please contact aimee.zhang@unigroup.asia
At UniGroup Asia, one of the largest moving and relocation service brands, we believe that your career should be more than just a job; it should be a journey of growth and fulfillment. As you consider your next career move, we invite you to explore the exciting opportunities that await you within our dynamic organisation.
Joining UniGroup Asia means becoming a part of a team that thrives on innovation, collaboration, and diversity. We are committed to empowering you to reach your full potential and contribute to our collective success.
Take a closer look at our job openings and discover how you can be part of UniGroup Asia’s vision for a brighter future.
Essential Duties and Responsibilities:
· Handling Import & Export Job Files as well as Intra-Japan files.
· Liaison with different parties including suppliers, customs broker, freight forwarders, overseas partners offices to ensure a smooth door to door services.
· Handling of complaints, service recovery, claims and insurance
· Overall Coordination – vendor relations, client contacts, shipping document management, correspondences with involved parties, operation statistics management assistance.
· Vendor Management—Service Quality Control and Improvement.
· Billing of invoices to meet deadlines and AR / AP invoice management assistance.
· Overall Coordination for Branch Manager– survey set-up, quote follow-up / job closing assistance, client contacts, and sales statistics management assistance.
· Cooperate with Branch Manager or Sales for Job related matters.
· Assisting Branch Manager for office general affairs management.
Qualifications:
· A native Japanese speaker with strong English language skills in written and oral English
· Previous experience in Freight Forwarding, International Trade, International Hotel or foreign organization is preferred.
· Strong organizational and logistical coordination skills
· Ability to communicate effectively in writing and in-person
· Strong interpersonal skills with a high degree of professionalism
· Strong attention to detail
· Strong capacity to prioritize and multitask under a set timeline
· MS Office (Word, Excel, PowerPoint) and basic computer literacy is required
· Colleague diploma or above
